HEP: CONTEXT-AWARE COMMUNICATION SYSTEM

Users may sometimes be overloaded with work so that they become temporally unable to handle incoming communications. Context aware systems are a promising approach to facilitate daily-life activities, especially providing assistance for communication management. After having surveyed the different challenges to build context-aware systems (e.g. modeling, reasoning about context), we introduce here HEP, a system that recommends communication services to the caller based on the calleea€ s context. The recommendation is in form of advertising the workload of callee. HEPa€ s main context source is the usage history of the different communication services as well as the usersa€ calendars. It has been prototyped and tested at Orange Labs.