Supporting visual reasoning about the quality of interactions in cooperative healthcare between patient and health practitioners

Health care is increasingly being viewed as a team effort between practitioner and patient, with the recognition of the quality of interaction as a potential problem in such team effort. The paper addresses this problem, providing a solution that enables to record, monitor and analyse thequality of such interactions. It is based on a visual language used to represent the quality of interactions. The shape andbehaviour of the visual elements and expressions are based on the physicality of human movement. The visual expressions resemble musical scores. As the behaviour ofthe visual elements corresponds to our bodily knowledge,commonly understandable to humans, the informationabout the quality of the interactions, expressed in thislanguage is easily digestible by people with a broad range ofbackgrounds. The paper presents also the visual reasoning technique that works with the setting and a high-level viewof the underlying ICT architecture. The practical utilisation is demonstrated with an example from occupational therapy.