A Frame Work for Decision Support System for the Banking Sector– An Empirical Study of State Bank of Patiala

Developing a DSS has been a challenging task and it has been found that many systems fail either during their development or immediately after their development or after surviving for some time. There could be many reasons for the failure of these systems. A review of literature has highlighted a research gap in the area of developing a DSS. This study is an attempt to find and analyze the relevant parameters for the development of a Frame Work for DSS in Indian Banking Sector in general and in State Bank of Patiala in India, in particular. The study is based primarily on the data collected from the respondents from the various branches, regional offices, zonal offices and head office of the State Bank of Patiala. The study will be useful for the persons engaged in the design and development of DSS.