e-Government – Assisting Reformed Public Administration in Romania

The adoption of web-based technologies in order to deliver government services has become a global trend in public administration. e-Government also means that governments have to act as a private entity and compete for best delivered services towards citizens due to the societal challenges and shifting relations. But such transformation has significant implications, such as answering in a collaborative, intelligent manner to the needs and demands of the citizens, to the different categories of users including the elderly, women, men, youngsters, or disadvantaged groups. The construction and management of the virtual space becomes an essential element of modern public administration. The assumption is that Governments become more efficient in an electronic “version”. In order to evaluate their e-Government projects governments’ need to point towards the value added that technology is bringing in terms of impact. To conduct such an evaluation one needs to include also the effort put forth in such projects - in terms of financial, human resources, and policy. All three dimensions are equally important and complementary.