Enriching Soft Systems Methodology (SSM) With Hermeneutic in e-Government Systems Development Process

e-Government system has been developed in various countries. e-Government system can support the government's performance in serving the public. Because there are many aspects that must be considered, then the e-Government system development process can be very complex. Soft Systems Methodology (SSM), that is based on soft system thinking, is suitable for use in the e-Government system development process. Hermeneutic can be used to enrich SSM. Hermeneutic can be used to uncover knowledge, spesifically from the interview or Focus Group Discussion (FGD) result. Hermeneutic can be done using hermeneutic circle principle. Hermeneutic can be used in the first step, the second step and the sixth step of SSM.