Human Resource Outsourcing: A Study on Telecommunication Sector in Bangladesh

The objective of the study is to represent the current state of outsourcing of Human Resource functions at telecommunication sector in Bangladesh. Specifically, the study addresses the issues of when and under what circumstances does HR outsourcing contribute value to the companies by attempting to identify environmental and organizational characteristics that affect HR department performance and how HR outsourcing mediates that relationship in service organization like telecommunication sector. It tries to find out the relationship between outsourcing and numbers of employees within the organization and also shows the relationship between outsourcing and number of employees in HR department. Most of the companies are highly interested to outsource recruitment and selection functions whereas temporary staffing is in the least position for outsourcing. Companies show maximum satisfaction to improve in service quality due to outsourcing HR functions but in some extent it reduces the effectiveness of human capital management.