Performance Evaluation Based on EFQM Excellence Model in Sport Organizations

The present study aims to evaluate the performance of physical education (P.E.) general office of Tehran province through model of European Foundation for Quality Management (EFQM). Questionnaire approach was used in this study. Therefore validity of the 50-item EFQM questionnaire verified by the experts and the reliability also calculated in a pilot study (α=0.928). 95 questionnaires distributed between subjects (N=n) and 80 questionnaires returned and concluded in the statistical analysis. From nine EFQM criteria, the highest scores were gained in key performance results (37.62%) and the lowest gained in people results (27.94%). Totally, this organization achieved 337.11 pointes out of a total of 1000. Additionally, there was a strong relationship (r=0.827, p=0.001) between enablers and results (P<0.05). Based on scores gained in the criteria, improving measures in all criteria is essential for this organization, especially in the people criterion from enablers and people results criterion from results domain. Furthermore, it is believed that the physical education area is one of the best fields for application of the excellence model towards the performance excellence and gaining better results and hence, it seems that the model has a high potential in responding to problems commonly seen in sport sector.