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WALKING ON A TIGHTROPE? ANALYSING EMOTIONAL FRAGILITIES AS A COMPETITIVE ADVANTAGE IN CIRQUE DU SOLEIL’S CREATION OF VALUE
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Abstract:
An emotional relationship between business and consumers can create positive aspects. However, complexity of emotional processes can become a challenge concerning the long-term growth of companies pursuing to implement such a strategy. Therefore, this study aspires to evidence possible fragilities of organizational strategies, which create value through emotional aspects. Consequently, we conducted a case study of the Canadian company Cirque du Soleil, with data collection consisting of: an interview with the firm’s head publicist; in addition to interviews undertaken by secondary data; three months spent amongst one of the company’s shows; and by secondary data from both the electronic and press media. Data analysis and interpretation were established by using the content analysis technique. It was acknowledged that despite the rapid growth and success of the company, there are still certain challenges relating to the continued growth associated with the consolidation of emotional relationships. Varios aspectos positivos se pueden crear a través de una relación emocional entre las empresas y los consumidores, sin embargo, la complejidad de los procesos emocionales puede convertirse en un desafío para el crecimiento a largo plazo de las empresas que tratan de utilizar esta estrategia. Se definió por tanto, como objetivo, evidenciar las posibles deficiencias de las estrategias organizacionales que buscan crear valor a través de los aspectos emocionales. Para ello se realizó un estudio de caso en la compa ía canadiense Cirque du Soleil, donde la recolección de datos consistió en una entrevista con el jefe de relaciones públicas de la firma y otras entrevistas realizadas
