THE QUALITY OF EDUCATIONAL SERVICES – INSTITUTIONAL CASE STUDY FROM THE ROMANIAN HIGHER EDUCATION

The present paper approaches the topic of the quality of educational services, emphasizing on higher education, as a eld of services of large public interest that has high in uences at individual, group and society level. The paper starts by looking at the in uencing factors for the quality of higher education from the perspective of the regulations and practices at both European and national level. In this context, the internal evaluation of quality at institutional level is a new requirement for higher education institutions in Romania. Part of the evaluation process is represented by the requirement to develop informational data bases. The paper exempli es the results that can be obtained by monitoring quality and collecting information, and concludes with a set of recommendations for managing quality at institutional level.