Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis

As with diversity, collaboration, co-operation and teamwork havebecome increasingly important issues for management to handle.The purpose of this study is to analyse the level of Emotional Intelligenceand Organisational Citizenship Behaviour among middlemanagement employees in the Malaysian manufacturing sector.A total of 536 employees from different organisations and industriestook part in this survey. Based on the descriptive analysis,employees in some industries tended to have a lower level ofemotional intelligence and organisational citizenship behaviour.