DELIVERY OF CITIZEN CENTRIC SERVICES THROUGH ICT AND PARTICIPATION OF CITIZENS IN FUNCTIONING OF THE GOVERNMENT

Generally, the functioning of the Government and its processes remains remarkably hidden from the view of the citizens. Since the insularity of the Government processes stands at odds with ordinary notions of democratic policymaking and effective delivery of citizen centric services, many citizens and policymakers look with hope to new Information Communication Technologies (ICT) as a way of overcoming democratic deficit in the functioning of the Government. Just as the ICT has swept through global commerce and everyday life, it also promises to transform the functioning of the Government for effective delivery of citizen centric services, good governance with more transparent and accountable systems, that enhancing the opportunities for more active participation of the citizens, resulting into vibrant democracy