Patient Satisfaction Level of the Patients who were Hospitalized in Manisa City

BACKGROUND:We aimed to obtain satisfaction level of the patients who were hospitalized in Manisa in 2005. METHODS:Data were obtained from the 2005 Manisa Demographic and Health Survey. A representative sample of 11284 people were chosen from people living Manisa city (N=232760) using cluster sampling. The data come from face to face interviews by using a questionaire. We asked if the people has been hospitalized during preceding 1 year period. We obtained 759 hospitalization episodes. We asked to the hospitalized people their satisfaction from hospital services. Data were analyzed using SPSS 10.0 for Windows. Chi square test was used for data analysis. RESULTS:Hospitalization rate was 6.3% during preceding 1 year period. 84.6% of people stated that they were satisfied with the health services during their hospitalization period. Satisfaction percentages was 77.8% for state hospital while they were 86.7%, 87.8% and 92.1% for SSK hospital, university hospital and private hospital, respectively (p=0.001). 86.5% of the hospitalized people said that they were informed about their illnesses by their doctor. 87.5% of them stated that they would prefer the same hospital/doctor if they need. 71.6% of the people stated the hospital was clean while 84.8% of them stated the doctors were kind . These percenteges were found higher in university hospital and private hospital compared to other hospitals (p=0.01 for both comparisons). CONCLUSION:We concluded that satisfaction level of the hospitalized people were quitely high in Manisa. The most important factor for the satisfaction level was hospital type. [TAF Prev Med Bull. 2008; 7(5): 419-428]