Impactos da implanta o de um Sistema de Gest o da Qualidade Baseado em Norma ISO na Cultura de Laboratório no Instituto Nacional de Tecnologia – INT

This article describes the effects of implementation of ISO IEC ABNT NBR ISO/IEC 17025in the culture laboratory of the National Institute of Technology and examines how thisinfluences their deployment management model. As analytical model, we used the BrazilianCultural Action Model formulated by Barros and Prates (1996). The model reflected all itscomplexity in the four defined positions: concentration of power; position of spectator;personalist; avoid conflict. The main focus of the study was the influence of organizationculture in favor or prejudice to the implementation and maintenance of the Standard, as wellas their consequences in the final results; the field research confirmed the importance ofrelations between the manager and senior management and between the manager and his teamin this effort. We used descriptive study with qualitative approach and strategy case study,using interviews and direct observations. The study subjects were professionals responsiblefor laboratories in INT, with more than ten years of experience in managing laboratories andparticipating in the implementation of ISO 17025.