Developing a Virtual Group Decision Support System Based on Fuzzy Hybrid MCDM Approach

Organizational decisions involve with unusually vague and conflicting criteria. This controversy increases empirical uncertainties, disputes, and the resulting consequences of these decisions. One possible method in subduing this problem is to apply quantitative approaches to provide a transparent process for resolute conclusions which enables decision makers to formulate accurate and decisive on time decisions. Although numerous methods are presented in the literature, the majority of them aim to develop theoretical models. However, this article aims to develop and implement an integrated fuzzy virtual MCDM model based on fuzzy AHP and fuzzy TOPSIS as a decision support system (DDS). Preventing disadvantageous face-to-face decision-making by achieving positive benefit from virtual decision making causes the proposed DDS to be suitable for making crucial decisions such as supplier selection, employee selection, employee appraisal, R&D project selection, etc. The proposed DDS has been implemented in an optical company in Iran.