Dinámicas organizacionales de producción incremental de carga de trabajo: influencia de los roles, reglas y artefactos en la articulación de la actividad laboral

This article stresses in workload increase processes derived from operational strategies that organizational actors develop spontaneously. Such processes tend to be produced when roles, organizational regulations and/or artifacts which support work activity are insufficient or inadequate. This approach is exposed by means of a case survey.