TIlE MALCOLM BALDRIDGE NATIONAL QUALITY AWARDS

ENGLISH ABSTRACT: To manage problems , is to try and cope with a flux of interacting events and ideas which unrolls through time - with the manager trying to improve situations seen as problematical, or at least as less than perfect. The ability of managing or solving these problems depends on the skills of the problem solver to analyse problems. This article introduces and discusses a proposed methodology for analysing real world problems in order to construct valid simulation models. AFRIKAANSE OPSOMMING: Bestuurders probeer probleemsituasies bestuur, of verbeter deur 'n vloed van dinamiese interaktiewe gebeurtenisses te verstaan en te hanteer. Die sukses van die bestuur of oplos .van die probleme hang af van die kundigheid van die probleemoplosser om die probleme te kan analiseer. Die artikel bespreek 'n voorgestelde benadering tot die analise van probleme am sodoende daaruit , simulasiemodelle te kan opstel.