Application of Six Sigma Methodology in an Engineering Educational Institution

In this paper, six sigma five phase methodology i.e., DMAIC (Define - Measure - Analyze - Improve - Control) is adopted to establish a novel approach with a view to improve quality in an engineering educational institution. Critical to Quality (CTQ) flow down is established and SIPOC (Supplier - Input- Process- Output - Customer) chart is constructed in the Define phase of the methodology. Process capability indices are calculated in the Measure phase. In the Analyze phase, Fish bone diagram is established to identify various causes and Pareto diagram is constructed to arrange the problems in the order of importance. Failure mode effect analysis is carried out in the in the Improvement phase to anticipate the possible types of failures. In the Control phase, Control charts help to monitor the people involved in the processes of engineering education system. A case study is presented in the paper to demonstrate the methodology.