FAKTOR-FAKTOR YANG MEMPENGARUHI PEMANFAATAN PELAYANAN POLI OBSGYN DI RSUD BANJARNEGARA

Background: Banjarnegara Hospital is the only one of state hospital located in Banjarnegara city. The surviving and competitive hospitals must provide the need of their consumer. So, the patients can consider to use their health service. Based on the data of Banjarnegara hospital medical record noted that an increasing of the number of patient visit, especially in poli obsgyn. The interview of 10 poli obsgyn patients stated that they use poli obsgyn service because of information about service quality and health facilities in Banjarnegara hospital. The purpose of this study was to detremine influencing factors of poli obsgyn service utilization in Banjarnegara hospital. Methods : This study was observational analytic research with cross sectional design. Research subjects were 77 respondents. The sample was taken with the purposive sampling technique to determine inclusion and exclusion criteria. Using data analysis is Chi Square statistical test. Results : Based on Chi Square test result shows: (1) there was a correlation between Banjarnegara hospitals existance information with utilization of poli obsgyn service which can be seen from Asymp. value. Sig Chi Square table (df = 1 = 3.481). (2) There was a correlation between health service quality with poli obsgyn service utilization which can be seen from obasgun poly Asympt value. Sig < a (0.000 < 0.05) and Chi Square count 37,524 > Chi Square table (df = 1 = 3.481). (3) There was a correlation between health facilities with poly obsgyn service utilization which can be seen from Asympt value. Sig < a (0.000 <0.05) and Chi Square count 20,432 > Chi Square table (df = 1 = 3.481). Conclusion: There was a positive correlation between the information of Banjarnegara hospital existance, the quality of health services and health facilities to ward the utilization of services in Banjarnegara hospital poly obsgyn service. Keywords: utilization, services, poli obsgyn.