Citizens Adoption of SMS Based E-Government Services in Lagos State, Nigeria

This research reports on a study carried out by Susanto and Goodwin (2010) which identified fifteen factors influencing citizens adoption of SMS based e-Government services in twenty-five countries. It further reports a paper based questionnaire survey, based on these factors, that collected responses from staff of Lagos State Ministry of Science and Technology and residents of Ikeja in Lagos State. A total of 50 (fifty) questionnaires were distributed and 47 (forty seven) were returned and found usable. The questionnaire data was analyzed using Statistical Package for Social Sciences (SPSS). Results obtained from the analysis showed that there are considerable influences of the 15 (fifteen) factors on the citizen to use or reject the services. We found that the mass media is the most effective means of informing and influencing citizens about the existence and benefits of SMS-based e-government services. Also, the notification services were identified as the most frequently used SMS services