Criteria for an Agile Service Engineering
敏捷服务工程标准

Similar to the software industry there are different models for the development, testing and management of services described in literature. The authors of this paper discuss the term of agility, show the boundaries of the Service Engineering proceedings described in literature, show how organizations are in permanent change and development and how this will influence the Service Engineering processes. Furthermore a theoretical design of an agile method for Service Engineering is presented.