A Case Study: SLA Evaluation of an Information System
实例研究:一个信息系统的SLA评价

SLA (Service Level Agreement) is a new approach of performance evaluaton. The design and implementation of SLA is given in the paper based on the information system of Institute of Computing Technology (ICT), Chinese Academy of Sciences. To illustrate the advantage of ICT information system, a new performance standard is provided. Compared with the traditional evaluation, the features of SLA system are given.