Model of Non-user-A Methodology for Information System Performance
非用户模型-信息系统功能方法论

Designing system functions to meet the non-user behavior can increase system utilization.This article systematically introduces the relevant studies and non-user types, then proposes the non-user theory, discusses using scenerios analysis, personas and living labortory to hold the non-user behavior. It can be a guideline to enhance and to improve the digital library service system.