The Capture and Analysis of Critical Knowledge in Consultancy Services Delivery: A Brainstorming Approach

In Universiti Tenaga Nasional (UNITEN), the Institute of Professional Advancement (INSPA) is established to be the platform for lecturers in offering their professional services. However, some aspects of the service delivery skills, knowledge and procedure are still unclear to the lecturers. From brainstorming sessions conducted with selected experts in UNITEN and a qualitative study of the ensuing results, we compile and capture the knowledge related to consultancy service delivery. In this paper, we discuss the process of knowledge capture using the brainstorming approach and present the results of the process.