Building Self-confidence and Self-efficacy among Employees in the Iraqis Small and Medium Enterprises (SMES) Based on Business Process Reengineering (BPR) Tools: A Proposal New BPR Model

Iraq is now building its economy and infrastructure and has the potential to build a robust infrastructure based on a solid foundation. BPR could be applied to all business sectors. Iraqi government and businesses could achieve tremendous advantages by adopting BPR. Nowadays, Iraqi’s Small and Medium Enterprises (SMEs) faces difficulties in managing and improving the business structure. Many small companies conjectures that the importance of integrate new facilities to achieve the required improvements in their business needs. BPR tools and simulations are used in huge company; however, it is also needed by small and medium-size enterprises in human resource management in order to strengthen their business operation and management. This study involved the degree of readiness of the Iraqi SMEs for applying BPR tools in managing the business resources, ease of use, usefulness, quality management, employee’s self efficacy, self-confidence, and motivation. A quantitative research method was used using a questionnaire survey in order to verify these factors contribute to the use of BPR in the Iraqi SMEs. A total of 170 responses were collected from three enterprise companies in Baghdad. A framework of BPR tools in the Iraqi SMEs was produced to help these companies implementing BPR in order to develop employee’s motivation, self-efficacy, self-confidence, and quality.