El Catálogo de Servicios Como Base Para la Gestión Financiera en Las Medianas, Peque as y Micro Empresas: Aproximación Práctica Mediante Una Biblioteca de Activos de Proceso

Last decades have brought a transformation in the use of Information Technologies. However, IT spending is not under a proper control. This situation is even worse in medium, small and micro enterprises. A fundamental aspect is to know what services they spend their money. For this, it is necessary to know what services the IT department provides. The objective of this paper is to show a model based on the concept of process asset library that allows a medium, small and micro enterprise to obtain its catalogue of services in a simple, flexible and inexpensive way.