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Design of Simulation Model and Experimenting with Model in Order to Solve Logistics Issues in Healthcare Sector

DOI: 10.2478/v10147-010-0034-0

Keywords: service logistics, queuing systems, software WITNESS, simulation model, simulation experiment

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Nowadays, by progressive development, logistics is oriented on customer market - service provision. Services area implies also healthcare provision. This environment expands dynamically, negotiate reforming; there's evidence of logistics approaches concerning material and information flow (pharmaceutics, consumer medical supplies, information systems, transport), less scientific studies focus on human material flow - patients' flow. Application of existing methods and system approach in services area is not conventional. Utilizing of simulation models, queuing theory knowledge, process models, dataflow diagrams of existing processes and statistical data processing facilitate effective planning and management of material and information flow as in industrial as in services area.


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