Procedimiento para evaluar procesos en los grupos de control de vectores

evaluative research in services is considered as an inquiry process on the advances and obstacles in a institution whose result will be value judgment, a decision. objective: to show the working process followed in the creation of a procedure to assess processes in vector control groups. methods: authors followed an algorithm summarized in: working characterization of the vectors control groups, definition of an approach and selection of assessment processes criteria and tools construction to obtain information. in each are signaled the theoretical and methodological elements supported the result showed. results: the documentary review, interviews to key informants, the workshops with experts and execution of observational studies were sources used in characterization. authors identified and argued the usefulness of an approach to assessment based on processes, from the selection of a functional process and ？tracer？ of performance of groups (focal operative process) and its supportive processes. features on the construction of evaluation criteria and the tools to obtain information: a questionnaire of the organizational climate used to assess the elements of the working environment and a guide to observe the processes.