this paper proposed a model of evaluation of healthcare waste (hw) management in health establishments by the use of performance indicators. it was structured to identify these indicators by qualitative data obtained from interviews. the answers were associated to a numerical scale and were inserted in statistica program (statsoft？) to calculate the factor analysis (fa). a script of interview containing 29 observation variables was especially prepared and applied to 98 health professionals of santa casa de misericórdia de s？o carlos, s？o carlos (sp), brazil. performance indicators were evaluated by experts who ordered them in terms of importance using analytic hierarchy process (ahp) method. finally, it was composed a global index that allowed the general evaluation of the analyzed situation, in a scale from zero to one, pointing to the actions of improvement to this management. this paper was developed in order to elaborate a model of performance evaluation by the identification of qualitative indicators, promoting an efficient waste management process in health environment.