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Jan 25, 2019Open    AccessArticle

After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy

Charles Adusei, Isaac Tweneboah-Koduah
Purpose: The study examined the role of after-sales services on customer satisfaction using CFAO Motors as a case study. Methodology: A mixed ap-proach was used in the data collection through questionnaire administration and interviews. The analysis made used of Kano’s Model and Kendall’s Coefficient of Concordance. Results: The result indicated that maintenance (M) = 43 and inspection (O) = 41 were the highest scores of the major
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Jan 16, 2019Open    AccessArticle

Exploring the Relationship between Perceived Value and Intention to Purchase in Hotel Restaurants

Chieh-Heng Ko
Restaurants affiliated with the hotel industry play an important role in increasing revenue and responding effectively to customer expectations. This paper examines how perceived value relates to intention to purchase (ITP) in the context of hotel restaurant dining using a quantitative approach involving multiple regression analysis. In addition, the findings indicate that there are three significant key variables that positively
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Dec 11, 2018Open    AccessArticle

Exploring Hotel Management Innovation

Chieh-Heng Ko
The study of management innovation has gained relevance in recent years, but there is a lack of empirical research analyzing the factors that favor it. This article contemplates two types of antecedents of management innovation in the hospitality industry. In the internal context of the company, the influence of the employees’ knowledge and skills is analyzed, as well as the company’s capacity to integrate this knowledg
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Oct 29, 2018Open    AccessArticle

The Effect of Social Media Marketing on Brand Awareness through Facebook: An Individual-Based Perspective of Mobile Services Sector in Egypt

Hana Othman ElAydi
The growing usage of social media is changing the businesses’ method re-sponding to consumer’s needs and wants and increasing the chances for firms to market their products and services in a customized and personal way. Nev-ertheless, there are still needed answers concerning to what extent social media platforms as marketing tools are being employed by companies and their effect on brand awareness in mobile service providing indu
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Oct 15, 2018Open    AccessArticle

Exploring Big Data Applied in the Hotel Guest Experience

Chieh-Heng Ko
The tremendous growth of social media and consumer-generated content on the Internet has inspired the development of the so-called big data analytics to understand and solve real-life problems. However, while a handful of studies have employed new data sources to tackle important research problems in hospitality, there has not been a systematic application of big data analytic techniques in these studies. This study aims to explor
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Mar 15, 2018Open    AccessArticle

Ups and Downs of the Stock Market and the Evolution of the Return Distribution

Jia Li
This paper is based on the perspective of financial physics, using the cumulative distribution of yield to explore the law and characteristics of the whole system of Chinese capital market in bull market and bear market, and find that in the bull market, return distribution is from aggregation to dispersion, while in bear market, return distribution being from dispersion to aggregation.
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Feb 26, 2018Open    AccessArticle

Brief Analyses of Technical Barriers to Trade— Based on the Case of Lighters in Wenzhou

Xianping Yuan, Yuanyuan Zhang
Since China joined the world trade organization, trade friction causes of technical barriers to trade has increased year by year. In recent years, Chinese enterprises face trade disputes continuously increase in number and type, this is the inevitable result of the development of international trade, China export structure and other special factors related to system level. Relevant enterprises should adopt correspondin
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Feb 06, 2017Open    AccessArticle

The Paradigm of Fuelwood Consumption around National Parks and Its Implication for National Policies: The Case of Nech Sar National Park, Ethiopia

Molla Mekonnen Alemu
Forests are vital land resources as they provide some of the essential goods and services for the sustenance of human life. In many developing countries, local communities still rely on forests as their prime source of energy in the form of fuel wood and charcoal. This phenomenon has also let many men and women to rely on fuelwood collection and charcoal making as their main stay of livelihoods. In line with this, in many instance
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Jan 12, 2017Open    AccessArticle

Current Trends of Investment Effect on Land-Use Practices of Ethiopia

Molla Mekonnen Alemu
Ethiopia’s economy and the livelihoods of its population are highly dependent on agriculture. In spite of the long history of agricultural practice in the country, the sector is still in its traditional subsistence form while the country would have benefitted a lot in transforming the lives of many given the country’s endowment with immense natural resources. Vast and fertile lands, availability of water bodies and the
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Dec 26, 2016Open    AccessArticle

Indigenous Agroforestry Practices in Southern Ethiopia: The Case of Lante, Arba Minch

Molla Mekonnen Alemu
Agroforestry has been practiced for centuries in different parts of the world by making use of indigenous technical knowledge. Since societies have lived for long period of time in a specific area, indigenous knowledge has been transferred from generation to generation by building on new inventions on what has been inherited across years. The practice has served communities to find indigenous medicinal plants; edible fruits, leave
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