Negotiation Process and the Role Culture Plays: A Study in the IT Sector in India

The research article has equally prioritised the negotiation process and organisational culture as both of them have been seen to be interrelated with each other. In case of degradation of the culture of the organisation, the negotiation process has been seen to be hampered within the organisation. IT sector is seen to be the most evolving sector and has been one of the important sectors that have been contributing and will contribute till 2025, especially to the Indian economy. Thus, the economy of the country is dependent on the sector and the sector encompasses IT giants such as Infosys, TCS and others whose organisational cultures have also been discussed in terms of consideration of different strategic partnerships and deals such as the Panaya deal and others. Panaya deal of Infosys has been greatly affected due to the degradation of organisational culture. The findings of the article emphasise that TS has a better organisational culture than Infosys. The article further points out results, where employee retention rates between 2017 and 2018 have been affected within Infosys in comparison with an employee retention rate in respect of employee costs, which have encountered a drastic increase over a period. Due to the resignation of independent directors of the organisation, the organisation culture of Infosys is bound to get affected however; the organisation has carefully managed it through employee cooperation in training and development programmes. Infosys has been supportive of employees that have somehow managed employee retention rates of the organisation. The employees have carefully negotiated the cultural norms.