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Uma discuss?o acerca do papel da aprendizagem organizacional na forma??o de competências

DOI: 10.1590/S0100-19652009000300010

Keywords: organizational learning, organizational competencies, knowledge management, strategic management of operations.

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the dynamics of the new socioeconomic scenario, as defined by the technological development, has been causing transition from a model based on individual efficiency to another based on collective efficiency. in this context, organization learning is displayed as a process which furnishes generation of knowledge, capabilities and competencies for the organizations. this paper is based on arguments that knowledge is the most important resource for the entrepreneurial competitiveness, and that the theories about organizational learning contribute to its origin. organizational learning interacts with knowledge through theoretical constructions as for instance competencies and training, which are defined on an organizational level. the objective of this paper is to study the relations existing between the processes of organizational learning and formation of development of organizational competencies, in the context of management of operations. these relations are consolidated by a theoretical conceptual framework. a qualitative approach was used for research based on information obtained from experts and on the utilization of information from a project of development and implantation of a corporative model for strategic knowledge management. the main conclusion of this paper is the refinement and application of a framework which defines the relations between the process of organizational learning and the formation and development of competencies which are established on the organizational level. in the context created by the strategic management of operations, learning establishes the process by which resources are mobilized. this mobilization, however, is intervened by organizational competencies.


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