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Modelo de avalia??o da qualidade da informa??o estratégica bancária

DOI: 10.1590/S0100-19652009000300002

Keywords: strategic information, information quality, information management, quality assessment, banking institutions.

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Abstract:

the quality of strategic information is essential to organizations, as it contributes to the identification of challenges, opportunities, risks, and other relevant issues. this study had as objective to evaluate the quality of information, identifying the aspects of information management that influence it, through case studies in two brazilian federal banking organizations, which permitted the creation and implementation of a model for quality evaluation of organizational strategic information. the study was based on the adoption of both qualitative and quantitative approaches, and on the respective triangulation of the data. the conceptual theoretical model of our research establishes that the assessment of the quality of strategic information involves: the classification and evaluation of information, and the identification of aspects that impact its quality through the analysis of the information management process. it was identified that strategic information in the studied context is made of information requested, formal, internal, and treated. the principal constitutive elements of its quality are "error free" and "reliable". the level of quality of strategic information is satisfactory, the management processes are differentiated, and the management phases that impact quality characteristics are similar. the utilized methodological procedures do accredit the results in a positive way, since the created and implemented model demonstrated to be consistent and applicable.

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