All Title Author
Keywords Abstract


Perspective of Elderly on Age-Friendliness of Services Provided in Primary Healthcare Centers of Dubai Health Authority: Focus Groups Discussions

DOI: 10.4236/aar.2018.76011, PP. 132-144

Keywords: Focus Group, Dubai, Elderly, Primary Healthcare, Age-Friendly, WHO

Full-Text   Cite this paper   Add to My Lib

Abstract:

Primary Health Care Services Sector (PHCSS) of Dubai Health Authority (DHA) provides many services dedicated to seniors. However, there have been no studies to date that consulted the seniors themselves regarding these services. Thus, this study was conducted to investigate the age-friendliness of outpatient clinic’s services provided in PHCSS from perspective of elderly service recipients. Methods: Three focus groups were designed. The focus groups included receivers of care (senior patients and caregivers for senior patients) and healthcare providers (physicians, nurses, administrators and medical record officers). The discussed topics in the focus groups were based on WHO’s recommended three domains of improvement for an age-friendly Primary Health Care (PHC): Information, education and training, community-based health care management systems, and the physical environment.

References

[1]  United Nations (2002) Political Declaration and Madrid International Plan of Action on Ageing. New York, 39-40.
[2]  World Health Organization (2012) Towards Age-Friendly Primary Health Care. World Health Organization, France, 8.
[3]  Woo, J., Mak, B. and Yeug, F. (2013) Age-Friendly Primary Health Care: An Assessment of Current Service Provision for Older Adults in Hong Kong. Health Services Insights, 6, 69-77.
https://doi.org/10.4137/HSI.S12434
[4]  Alhamdan, A., Alsshammari, S., Al-Amoud, M., Hameed, T., Al-Muammar, M., Bindawas, S., Al-Orf, S., Mohamed, A., Al-Ghamdi, E. and Calder, P. (2015) Evaluation of Health Care Services Provided for Older Adults in Primary Health Care Centers and Its Internal Environment. Saudi Medical Journal, 36, 1091-1096. https://doi.org/10.15537/smj.2015.9.11789
[5]  Farid, T., AlJaziri, A., Taryam, M., Monsef, N., Buharoun, A., Elbadawi, S. and Ashtar, M. (2017) Dubai Primary Health Care Centers Conformation to WHO Age-Friendly Primary Healthcare Recommendations. Advances in Aging Research, 6, 83-92.
https://doi.org/10.4236/aar.2017.66009
[6]  Ahmadi, A., Seyedin, H. and Fadaye-Vatan, R. (2015) Towards Age-Friendly Hospitals in Developing Countries: A Case Study in Iran. Health Promotion Perspectives, 5, 42-51.
https://doi.org/10.15171/hpp.2015.006
[7]  Joint Commission International (2017) JCI-Accredited Organizations. United Arab Emirates-Primary Health Care. http://www.jointcommissioninternational.org/about-jci/jci-accredited-organizations/?c=United%20Arab%20Emirates&a=Primary%20Care%20Program
[8]  Dubai Health Authority (2016) Eleven Primary Health-Care Centers Run by DHA Receive Six ISO Certification.
[9]  https://www.dha.gov.ae/en/DHANews/Pages/DHANews953853650-09-10-2016.aspx
[10]  Dubai Statistics Center (2015) Statistical Year Book, Chapter 1: Population and Vital Statistics, Table (01-04).
https://www.dsc.gov.ae/Publication/%D8%A7%D9%84%D8%A8%D8%A7%D8%A8%20%D8%A
7%D9%84%D8%A3%D9%88%D9%84-%20%D8%A7%D9%84%D8%B3%D9%83%D8%A7%D
9%86.pdf
[11]  Kalache, A., Hoskins, I. and Mende, S. (2004) Towards Age-Friendly Primary Health Care. World Health Organization, Geneva.
[12]  Fitzpatrick, A., Powe, N., Cooper, N., Ives, D. and Robbins, J. (2004) Barriers to Health Care Access among the Elderly and Who Perceives Them. American Journal of Public Health, 94, 1788-1794. https://doi.org/10.2105/AJPH.94.10.1788
[13]  Harris, L., Luft, F., Rudy, D. and Tierney, W. (1995) Correlates of Health Care Satisfaction in Inner-City Patients with Hypertension and Chronic Renal Insufficiency. Social Science & Medicine, 41, 1639-1645. https://doi.org/10.1016/0277-9536(95)00073-G
[14]  Alazri, M. and Neal, R. (2003) The Association between Satisfaction with Services Provided in Primary Care and Outcomes in Type 2 Diabetes Mellitus. Diabetic Medicine, 20, 486-490.
https://doi.org/10.1046/j.1464-5491.2003.00957.x
[15]  Saeed, A. and Mohamed, B. (2002) Patients’ Perspective on Factors Affecting Utilization of Primary Health Care Centers in Riyadh, Saudi Arabia. Saudi Medical Journal, 23, 1237-1242.
[16]  Aldossary, A., Barriball, L. and While, A. (2013) The Perceived Health Promotion Practice of Nurses in Saudi Arabia. Health Promotion International, 28, 431-441.
https://doi.org/10.1093/heapro/das027
[17]  Flores, G. (2006) Language Barriers to Health Care in the United States. The New England Journal of Medicine, 355, 229-231. https://doi.org/10.1056/NEJMp058316
[18]  Dubai Health Authority (2017) The Dubai Health Authority Exhibited Its Latest Innovative Medical Services, Initiatives and Smart Apps at the Dubai International Government Achievements Exhibition 2017.
https://www.dha.gov.ae/en/DHANews/Pages/DHANews8141948-05-04-2017.aspx
[19]  Dubai Health Authority (2017) DHA Launches the Final Phase of the Salama Electronic Medical Record System.
https://www.dha.gov.ae/en/DHANews/Pages/DHANews885910175-19-11-2017.aspx
[20]  Adams, W., McIlvain, H., Lacy, N., Magsi, H., Crabtree, B., Yenny, S. and Sitorius, M. (2002) Primary Care for Elderly People: Why Do Doctors Find It So Hard? The Gerontologist, 42, 835-838. https://doi.org/10.1093/geront/42.6.835
[21]  Keller, I., Makipaa, A., Kalenscher, T. and Kalache, A. (2002) Global Survey on Geriatrics in the Medical Curriculum. World Health Organization, Geneva.
[22]  Fried, L. and Hall, W. (2008) Leading on Behalf of an Aging Society. The Journal of the American Geriatrics Society, 6, 1791-1795. https://doi.org/10.1111/j.1532-5415.2008.01939.x
[23]  American Board of Medical Specialties (ABMS) (2016) 2015-2016 ABMS Board Certification Report. Geographic Distribution of ABMS Member Board Diplomates by Subspecialty Certificate.
http://www.abms.org/media/131568/2015-16-abmscertreport.pdf
[24]  Scheinthal, S., Kramer, J. and Morales-Egizi, L. (2016) Appendix 2: American Osteopathic Association Specialty Board Certification. The Journal of the American Osteopathic Association, 116, 263-266. https://doi.org/10.7556/jaoa.2016.051
[25]  Mahfouz, A.A., Al-Sharif, A.I., El-Gamal, M.N. and Kisha, A.H. (2004) Primary Health Care Services Utilization and Satisfaction among the Elderly in Asir Region, Saudi Arabia. Eastern Mediterranean Health Journal, 10, 365-371.

Full-Text

comments powered by Disqus