All Title Author
Keywords Abstract


Satisfaction of Patients Treated in Physical Medicine and Rehabilitation Department in CNHU-HKM of Cotonou

DOI: 10.4236/ojtr.2018.61002, PP. 8-16

Keywords: Satisfaction, Hospital Care, Rehabilitation, Cotonou

Full-Text   Cite this paper   Add to My Lib

Abstract:

Satisfaction of patients is an important dimension of the hospital management and the evaluation of the quality of care and services offered to patients. Objective: To estimate the degree of satisfaction of patients admitted in Physical Medicine and Rehabilitation Department in the National Hospital and University Center (CNHU-HKM) in Cotonou. Method: Cross-sectional study with descriptive and analytical aim. It was led from June 15th to October 15th 2013, on 158 patients or guides of children or not communicating patients having ambulatory care in the Department of Physical Medicine and Rehabilitation and who agree to participate to the study. The level of global satisfaction of the subjects was estimated with a digital scale from 0 to 10. It was secondarily transformed into a discreet qualitative variable. Result: Rate of participation was 63.2%. Patients had deficiencies of rheumatilogical origine (41.1%), neurological (27.2%), traumatological (24.1%). Their pathologies were evolving since 1 month to 10 years. It was about their first attendance of the Rehabilitation Department of CNHU-HKM in 72.2%. Patients’ degree of satisfaction was good for the deadliness of expectation, reception (80%), cleanliness of the building, respect of patients’ intimacy. Global satisfaction of patients was good in 72%. It was influenced by the deadline of evolution of the pathologies. Discussion-Conclusion: The level of satisfaction of patients admitted in the Rehabilitation Department in CNHU-HKM was acceptable. However, they are parameters that remain to be improved.

References

[1]  Pourin, C., Barberger-Gateau, P., Michel, P. and Salamon, R. (1999) Inpatient Satisfaction Measurement: Conceptual Aspects and Review of the Work. Journal of Medical Economics, 17, 101-115.
[2]  Young, G.J., Meterko, M. and Desai, K.R. (2000) Patient Satisfaction with Hospital Care: Effects of Demographic and Institutional Characteristic. Medical Care, 38, 325-334.
https://doi.org/10.1097/00005650-200003000-00009
[3]  Jeune, G.J., Meterko, M. and Desai, K.R. (2000) Satisfaction des Patients aux Soins Hospitaliers: Effets des Caractéristiques Démographiques et Institutionnelles de Soins. Medical Care, 38, 325-334.
[4]  Beattie, P.F., Pinto, M.B., Nelson, M.K. and Nelson, R.M. (2002) Patient Satisfaction without Patient Physical Therapy: Instrument Validation. Physical Therapy, 82, 557-565.
[5]  Knight, P., Cheng, A.N. and Lee, G.M. (2010) Results of a Survey of Client Satisfaction without Patient Physiotherapy Care. Physiotherapy Theory and Practice, 26, 297-307.
https://doi.org/10.3109/09593980903164058
[6]  Hills, R. and Kitchen, S. (2007) Development of a Model of Patient Satisfaction with Physiotherapy. Physiotherapy Theory and Practice, 23, 255-271.
https://doi.org/10.1080/09593980701249929
[7]  Alloh, D., Aka, N., Manou, B., Bombo, J., Kouakou, J. and Pillah, L. (2011) Evaluation de la Satisfaction des Patients d’Hospitalisation de Jour de Rééducation à Abidjan. Médecine d'Afrique Noire, 5802, 63-68.
[8]  Goldstein, M.S., Elliott, S.D. and Guccione, A.A. (2000) The Development of an Instrument to Measure Satisfaction with Physical Therapy. Physical Therapy, 80, 853-863.
[9]  McCracken, L.M., Klock, P.A., Mingay, D.J., Asbury, J.K. and Sinclair, D.M. (1997) Assessment of Satisfaction with Treatment for Chronic Pain. Journal of Pain and Symptom Management, 14, 292-299.
https://doi.org/10.1016/S0885-3924(97)00225-X
[10]  Monnin, D. and Perneger, T.V. (2002) Scale to Measure Patient Satisfaction with Physical Therapy. Physical Therapy, 82, 682-691.
[11]  Casserley-Feeney, S.N., Phelan, M., Duffy, F. et al. (2008) Patient Satisfaction with Private Physiotherapy for Musculoskeletal Pain. BMC Musculoskeletal Disorders, 9, 50.
https://doi.org/10.1186/1471-2474-9-50
[12]  United Nations for Educational, Scientific and Cultural Organization (2015) Education for All Benin. 1-4.

Full-Text

comments powered by Disqus

Contact Us

service@oalib.com

QQ:3279437679

微信:OALib Journal