Where
does the successful performance of businesses and organizations mostly stem
from? Is it from engagement in work or an effort undergoing imposed
expectations? The latter has been a matter of much controversy. Proposals for
participation in the workplace were a target of much criticism by Castoriadis
and Tragtemberg. Without intending to answer such a predicament, this paper
discusses points that seek to contribute to the debate. It analyzes the
experience of air traffic controllers, which may be approached not as much as
an effort in itself, but as the result of a collective creative process. It is
based on research data collected from the past fifteen years from aviation
workers, above all from air traffic control centers in S?o Paulo and Rio de
Janeiro.
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