Systemic approach to problems of the quality in education

Purpose: The purpose of the study was to present a view of problems of quality assurance/management system in university education in the field of education and research.Design/methodology/approach: In the paper there was presented an approach to quality management system in the education and associated requirements and purposes.Findings: The paper presents problems of implementation and functioning of quality assurance/management system based on legal requirements obligatory in Poland, either on standard ISO 9001:2000 and guide IWA 2:2007.Research limitations/implications: The article presents problems of implementations and functioning of quality assurance/management systems in the education.Practical implications: Presented in the paper opinion should acquaint with advantages of introduction in the universities the quality assurance/management system based on legal requirements obligatory in Poland, either standard ISO 9001:2000 and guide IWA 2:2007in the field of education and research.Originality/value: The paper is based on personal experience of the authors in introduction of the quality assurance/management system in educational units with usage of standard ISO 9001:2000 and on legal requirements obligatory in Poland.