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Social Software and Semantics for Business Process Management - Alternative or Synergy?

Keywords: BPM , Social Software , Semantic Web , Semantic Business Process Management , BPM lifecycle

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Abstract:

Business Process Management (BPM) provides support for managing organizations’ processes and facilitates their adaptation to changing market conditions. Although various BPM solutions have been successfully applied in industry, there are still many open issues to be addressed, e.g., ensuring commitment of employees in process modelling and reengineering or enabling automation of business processes lifecycle.Researchers are currently investigating the use of Semantic Web and Social Software technologies to overcome the existing problems. Based on the conducted study, we argue that although semantics and Social Software technologies focus on different problems, they may be combined as utilized together they enable organizations to advance their processes and adapt faster to changing market conditions.

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