All Title Author
Keywords Abstract


建立公民服务导向式数字学习平台——电子化政府转型
Towards a Public Service Oriented e-Learning Platform——e-Government Transformation

DOI: 10.12677/MM.2012.24025, PP. 143-149

Keywords: 数位学习;电子化政府;企业架构;公共服务
e-Learning
, e-Government, Enterprise Architecture, Public Service

Full-Text   Cite this paper   Add to My Lib

Abstract:

台湾主要公务员数字学习平台大多是能力培养导向;能力培养导向式学习有以下缺点:1) 对于公务员提供公民服务所需之能力,没有直接帮助;2) 学习目标与教材之设定是单向,由上而下方式;及3) 缺乏与公民沟通他们所关切之服务,需要具备何种能力与知识。本文主张数字学习平台应为双向与面向公民服务,使得学习目标融入于公务员日常服务之中,藉由工作中积累知识并反馈至数字学习平台与更多公务员分享。此种双向与面向公民服务式学习平台,触发政府自功能性组织转型为服务导向,进而提升公民服务绩效与政府竞争力。
Most Taiwan government owned e-Learning platforms for public servants are silo skillset building oriented. There are several major drawbacks of this are: 1) indirect help for daily job performing; 2) one-way, top-down training objective and material settings; and 3) less communication with the citizens about the concerned public services required skillsets and the knowledge. This paper argues that the e-learning platform should be two-way, service perspectives for public servants, so that the learning objectives are embedded in their daily services to the public, enhance and update the learning material by accumulating the service required knowledge from the experiences, and feedback these knowledge into the e-learning platform. Such an e-learning platform will trigger the government transformation from functional settings to service oriented organization. Consequently, it will enhance the public service efficiency and improve the competitiveness of the government.

References

[1]  United Nations, D.o.E.a.S.A.D., United Nations e-Government Survey 2012: e-Government for the People, 2012.
[2]  人事行政总处. 公务人员终身学习入口网[URL], 2012. https://lifelonglearn.dgpa.gov.tw/
[3]  公务人力发展中心. e等公务园[Z], 2012.
[4]  国家文官学院. 文官e学苑[URL], 2012. http://ecollege.nacs.gov.tw/
[5]  研究发展考核委员会. 公务员信息学习网[URL], 2012. http://itschool.dgbas.gov.tw/
[6]  M. A. J. Downey, Ed. Public service, governance and web 2.0 technologies: Future trends in social media. Hershey: IGI Global, 2012.
[7]  M. Crozier, E. Friedberg. The bureaucratic phenomenon. Pisca- taway: Transaction Publishers, 2009.
[8]  J. J. de Montmollin, M. Hendrick. The service matrix. University of Wisconsin-Extension, 2006.
[9]  L. Godkin, S. Allcorn. Overcoming organizational inertia: A tripartite model for achieving strategic organizational change. The Journal of Applied Business and Economics, 2008, 8(1): 82- 94.
[10]  H. Demirkan, J. C. Spohrer and V. Krishna. Introduction of service systems implementation. Service Systems Implementation, 2011: 1-8.
[11]  R. C. Rose, N. Kumar and O. G. Pak. The effect of organizational learning on organizational commitment, job satisfaction and work performance. Journal of Applied Business Research, 2011, 25(6): 55-66.
[12]  P. Li, Q. H. Bai. Knowledge matrix-based content integration of e-government for public service channels. Advances in Computer Science, Environment, Ecoinformatics, and Education, 2011, 217: 288-292.
[13]  M. Janssen, A. Cresswell. Enterprise architecture integration in eGovernment. Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences, 2005: 118.2.
[14]  M. Lankhorst. Enterprise architecture at work: Modelling, com- munication and analysis. New York: Springer-Verlag, 2009:
[15]  V. Peristeras, K. Tarabanis. Towards an enterprise architecture for public administration using a top-down approach. European Journal of Information Systems, 2000, 9(4): 252-260.
[16]  N. Bieberstein, et al. Impact of service-oriented architecture on enterprise systems, organizational structures, and individuals. IBM Systems Journal, 2005, 44(4): 691-708.
[17]  J. Hoogervorst. Enterprise architecture: Enabling integration, agility and change. International Journal of Cooperative Information Systems, 2004, 13(3): 213-233.
[18]  R. Snyman, C. J. Kruger. The interdependency between strategic management and strategic knowledge management. Journal of Knowledge Management, 2004, 8(1): 5-19.
[19]  S. Y. Ho, K. Frampton. A competency model for the information technology workforce: Implications for training and selection. Communications of the Association for Information Systems, 2010, 27(1): 63-80.
[20]  President, E.O.o.t. Obama administration unveils “big data” initiative: Announces $200 million in new R&D investments. Office of Science and Technology Policy, 2012.
[21]  R. Bryant, R. H. Katz and E. D. Lazowska. Big-data computing: creating revolutionary breakthroughs in commerce, science and society, 2008. http://www.cra.org/ccc/docs/init/Big_Data.pdf
[22]  D. Carment, Y. Samy and S. Prest. Approaches to country risk analysis and early warning. Economia Internazionale, 2009, 62(3): 297-323.
[23]  地方行政研习中心. e学中心[URL], 2012. http://elearning.rad.gov.tw/intro.html
[24]  Moodle, 2012. http://moodle.org/
[25]  K. Liimatainen, M. Hoffmann and J. Heikkil?. Overview of publication overview of enterprise architecture work in 15 countries. Information Systems, 2011, 17(2): 3-10.
[26]  赵景来. 政府转型与政府创新研究述略[J]. 求知, 2011, 7: 37- 39.
[27]  迟福林. 以公共服务建设为中心的政府转型[J]. 国家行政学院学报, 2011, 1: 59-62.
[28]  黄贞. 经济全球化背景下的经济安全与政府转型[J]. 群文天地: 下半月, 2012, 12: 209-210.

Full-Text

comments powered by Disqus