An Empirical Study of the Relationship Between Total Quality Management Activities and Business Operational Performance among Taiwan`s High-Tech Manufacturers

This research studies the impact of critical success factors of Total Quality Management (TQM) activities implementation and the impact of TQM activities implementation on business operational performance. The two intermediate variables, industry group and enterprise scale are considered. Through literature review, this research developed a theoretical model of the factors influencing the relations. The empirical analysis results on Taiwan`s high-tech firms in the Hsinchu Science-Based Industrial Park show that the degree of executive involvement in TQM success factors revealed significant influence on the degree of TQM activities execution. Furthermore, the research hypothesis the degree of executive involvement in TQM activities revealed significant influence on business operational performance was statistically tested and proven in this research. The two intermediate variables, industry group and enterprise scale do not show noticeable impact on TQM activities implementation and business operational performance.