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The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Education Context

DOI: 10.7763/joebm.2014.v2.96

Keywords: Non-financial performance , financial performance , faculty , student and Balanced Scorecard.

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Abstract:

This research conducted a study on non-financial performance relationship with a financial performance. The framework used is the Balanced Scorecard. Non-financial performance is represented by faculty satisfaction, service quality and student satisfaction, while financial performance is represented by the financial sustainability. In this research, the data collection is done by distributing questionnaires to the faculty and students. The Partial Least Square for Multivariate Analysis is employed for processing the data. The result of this research is useful to be able to explore more deeply the relationship between each of the indicator whether non-financial and the financial sustainability.

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