Shared Services Centre for Client Convenience: A New Perspective in Public Service Delivery. (Evidence from One-Corner-Stock-Shop in Niger State, Nigeria)

Shared Services Centre (SSC) is one of the tenets of Digital-Era Governance (DEG) that integrates information systems for organizations to easily interact with each other sharing activities, processes, services, knowledge, technological infrastructure and best practices without necessarily affecting their autonomy. The Nigeria public sector is yet to make parallel with this basic tenets of DEG in it bureaucratic processes which have advisedly affected it level of service delivery. This paper intends to analyze empirically the motives and other management issues of establishing Niger State One-Corner-Stock-Shop (OCSS). The paper however employed a standalone qualitative case study. The findings revealed that the OCSS is still work in progress into ICT’s potentials that for now creates clients conveniences, enable sustainable ICT infrastructure and enhanced mutual interactions for participating organizations.