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Variables relacionadas con la satisfacción del paciente de los servicios odontológicos

Keywords: patient satisfaction, dental care, quality of health care, dentist-patient relations, self efficacy, dental care, patient satisfaction, quality of health care.

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this study aimed at relating sociodemographic variables, anxiety levels and oral health beliefs with the level of patient satisfaction in oral health. a sample of 342 patients was selected by systematic sampling. dissatisfied patients were characterized by using a total prosthesis, by considering that oral diseases can be serious and treatments are costly and by recognizing that dental diseases affect self-esteem and that they are afraid of visiting the dentist. dissatisfaction was related to sociodemographic characteristics, severe anxiety, general and dental health condition, perceived susceptibility and benefits, self-efficacy, fear to visit the dentist, easy access to a dentist and the need to visit the dentist for a check-up.


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