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May 19, 2023Open    AccessArticle

A Study of Customer Satisfaction Towards E-Wallet Payment System in Bangladesh

Md Wasiul Karim, Mohammad Abdul Matin Chowdhury, A K M Ahasanul Haque
Payment systems have been enormously switched out by introducing a new dimension in fintech where e-wallets can be used in conjunction with mobile payment. The severe competition of e-wallet services has forced providers where satisfaction is of prime concern. A total of 480 data were obtained from the respondents living in Dhaka city. The structure of this study was developed by approaching the TAM model, and Structural Equation Modeling was applied to examine all the hypotheses. Results reveal...

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