With the advent of the pandemic, the Brazilian Ministry of Health structured in record time the Telehealth Service of the Unified Health System called TeleSUS, an ecosystem based on the intensive use of information technology involving automated mechanisms and a personalized health care center at distance. In addition to constant evaluations carried out in the service as a public health strategy, at clinical and epidemiological levels, the team involved in the project was also concerned with evaluating the system developed to enable the operation of remote care, from the conception of the organization of health actions to the technological development of the digital health tool. The objective of this study was to carry out an evaluation of a telehealth system, measuring the degree of satisfaction of users of health professionals regarding its usability and identifying factors that positively and/or negatively influence the evaluation.
References
[1]
Tang, X., Wu, C., Li, X., Song, Y., Yao, X., Wu, X., Duan, Y., Zhang, H., Wang, Y., Qian, Z., Cui, H. and Lu, J. (2020) On the Origin and Continuing Evolution of SARS-CoV-2. National Science Review, 7, 1012-1023.
https://doi.org/10.1093/nsr/nwaa036
[2]
Tyrrell, D.A.J. and Myint, S.H. (1996) Coronaviruses. In: Baron, S., Ed., Medical Microbiology, 4th Edition, University of Texas Medical Branch, Galveston.
[3]
Ohannessian, R., Duong, T.A. and Odone, A. (2020) Global Telemedicine Implementation and Integration within Health Systems to Fight the COVID-19 Pandemic: A Call to Action. JMIR Public Health Surveill, 6, e18810.
https://doi.org/10.2196/18810
[4]
Dorsey, E.R. and Topol, E.J. (2020) Telemedicine 2020 and the Next Decade. The Lancet, 395, Article No. 859. https://doi.org/10.1016/S0140-6736(20)30424-4
[5]
Greenhalgh, T., Wherton, J., Shaw, S. and Morrison, C. (2020) Video Consultations for Covid-19. The BMJ, 12, m998. https://doi.org/10.1136/bmj.m998
[6]
Hollander, J.E. and Carr, B.G. (2020) Virtually Perfect? Telemedicine for Covid-19. The New England Journal of Medicine, 382, 1679-1681.
https://doi.org/10.1056/NEJMp2003539
[7]
Liu, S., Yang, L., Zhang, C., Xiang, Y., Liu, Z., Hu, S. and Zhang, B. (2020) Online Mental Health Services in China during the COVID-19 Outbreak. The Lancet Psychiatry, 7, e17-e18. https://doi.org/10.1016/S2215-0366(20)30077-8
[8]
Zhou, X., Snoswell, C.L., Harding, L.E., Bambling, M., Edirippulige, S., Bai, X. and Smith, A.C. (2020) The Role of Telehealth in Reducing the Mental Health Burden from COVID-19. Telemedicine Journal and E-Health, 26, 377-379.
https://doi.org/10.1089/tmj.2020.0068
[9]
Godoy, S.C.B., Guimaraes, E.M.P. and Assis, D.S.S. (2014) Avaliacao da capacitacao dos enfermeiros em unidades básicas de saúde por meio da telenfermagem. Escola Anna Nery, 18, 148-155. https://doi.org/10.5935/1414-8145.20140022
[10]
Silva, A.B., Morel, C.M. and Moraes, I.H.S. (2014) Proposta de um conceito de Telessaúde no modelo de investigacao translacional. Revista de Saúde Pública, 48, 347-356. https://doi.org/10.1590/S0034-8910.2014048004923
[11]
Schmeil, M.A. (2013) Saúde e tecnologia da informacao e comunicacao. Fisioterapia em Movimento, 26, 4778. https://doi.org/10.1590/S0103-51502013000300001
[12]
Secretaria de Estado de Saúde do Distrito Federal (2020) Plano de contingência do Distrito Federal para infeccao humana pelo novo coronavírus—Covid-19. Secretaria de Estado de Saúde do Distrito Federal, Brasília.
https://www.saude.df.gov.br/documents/37101/80151/Plano-de-Continge%CC%82ncia-Coronavirus10.pdf
[13]
Centro de Operacoes de Emergência em Saúde Pública (2020) Plano de contingência do Estado de Sao Paulo para infeccao humana pelo novo coronavírus (2019-nCoV). Coordenadoria de Controle de Doencas, Secretaria de Estado da Saúde, Sao Paulo.
https://www.cosemssp.org.br/wp-content/uploads/2020/02/Plano-de-contingencia-do-estado-de-Sa%CC%83o-Paulo-para-infecc%CC%A7a%CC%83o-humana-pelo-novo-coronavirus-2019-nCoV.pdf.pdf.pdf
[14]
Secretaria de Estado de Saúde do Ceará (2020) Plano estadual de contingência para resposta às emergências em saúde pública novo coronavírus (2019-nCoV). Secretaria de Estado de Saúde do Ceará, Fortaleza.
https://www.saude.ce.gov.br/wp-content/uploads/sites/9/2020/02/plano_estadual_contigencia_corona_virus_2020.pdf
[15]
Agudelo, M., Chomali, E., Suniaga, J., Nunez, G., Jordan, V., Rojas, F., et al. (2020) Las oportunidades de la digitalizacion en America Latina frente al Covid-19. Banco de Desarrollo de América Latina, Caracas.
http://scioteca.caf.com/bitstream/handle/123456789/1541/Las_oportunidades_de_la_digitalizacion_en_America_Latina_frente_al_Covid-19.pdf?sequence=5&isAllowed=y
[16]
Lin, B. and Wu, S. (2020) COVID-19 (Coronavirus Disease 2019): Opportunities and Challenges for Digital Health and the Internet of Medical Things in China. Omics, 24, 231-232. https://doi.org/10.1089/omi.2020.0047
[17]
Meinert, E., Milne-Ives, M., Surodina, S. and Lam, C. (2020) Agile Requirements Engineering and Software Planning for a Digital Health Platform to Engage the Effects of Isolation Caused by Social Distancing: Case Study. JMIR Public Health and Surveillance, 6, e19297. https://doi.org/10.2196/19297
[18]
Wosik, J., Fudim, M., Cameron, B., Gellad, Z.F., Cho, A., Phinney, D., et al. (2020) Telehealth Transformation: COVID-19 and the Rise of Virtual Care. Journal of the American Medical Informatics Association, 27, 957-962.
https://doi.org/10.1093/jamia/ocaa067
[19]
Nielsen, J. (1993) Usability Engineering. Morgan Kaufmann, San Francisco.
https://doi.org/10.1016/B978-0-08-052029-2.50009-7
[20]
Brooke, J. (1996) SUS: A Quick and Dirty Usability Scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A. and McClelland, I.L., Eds., Usability Evaluation in Industry, Taylor & Francis, Oxfordshire, 189-194. https://hell.meiert.org/core/pdf/sus.pdf
[21]
Brooke, J. (2013) SUS: A Retrospective. Journal of Usability Studies, 8, 29-40.
https://uxpajournal.org/wp-content/uploads/sites/7/pdf/JUS_Brooke_February_2013.pdf
[22]
Khoja, S., Durrani, H., Scott, R.E., et al. (2013) Conceptual Framework for Development of Comprehensive e-Health Evaluation Tool. Telemedicine Journal and e-Health: The Official Journal of the American Telemedicine Association, 19, 48-53.
https://doi.org/10.1089/tmj.2012.0073
[23]
Nepal, S., Li, J., Jang-Jaccard, J. and Alem, L. (2014) A Framework for Telehealth Program Evaluation. Telemedicine Journal and e-Health: The Official Journal of the American Telemedicine Association, 20, 393-404.
https://doi.org/10.1089/tmj.2013.0093
[24]
Aldoihi, S. and Hammami, O. (2020) Usability Evaluation and Assessment of Computed Tomography Scan. Intelligent Information Management, 12, 27-35.
https://doi.org/10.4236/iim.2020.121002
