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-  2019 

Emergency department patient experience: Same location, same provider, different scores by different survey methods

DOI: 10.5847/wjem.j.1920-8642.2019.03.002

Keywords: Patient experience, Emergency department, Patient satisfaction, Press Ganey, Survey methodology

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Abstract:

Recent findings on emergency department (ED) patient experience surveys and concerns for the low response rates challenge the quality and reliability of the survey reports. We assessed the consistency of an ED patient experience survey report and identified the effects of patient demographics on ED patient experiences

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