服务型政府建设——民生服务信息公开对政府信任的影响路径研究
Service-Oriented Government Construction—A Study on the Impact Path of People’s Livelihood Service Information Disclosure on Government Trust

政府信息公开应服务于公民，服务民生是建设服务型政府的必然要求。推进政府信息公开对促进公众政府信任提升具有重要意义，然而，以往研究多基于政府视角，探究政府信息公开方式、公开与否，忽视了公民对信息类型的需求性。因此，本文基于“政府行为–公民体验”的互动视角与服务型政府理论，运用CSS2023数据库(N = 6878)，构建了政府公开信息类型与各层级政府信任关系的理论模型，通过因果逐步回归法构建了政府回应性的中介路径并运用Bootstrap分析法进行稳健性检验。结果显示：(1) 政府在民生领域中，有关医疗信息、食品药品安全信息的公开程度最高；(2) 公众对中央政府的信任感远高于对地方政府的信任感；(3) 政府信息公开能有效促进政府信任提升，其中，医疗信息公开与食品药品安全信息公开对中央或地方政府信任的促进效用较强；(4) 政府回应性在政府信息公开对政府信任的影响关系中起部分中介作用，其中，教育信息公开与地方政府信任的关系间以及食品药品安全信息公开与地方政府信任的关系间的中介效应量较高。本文有效考察了不同类型信息对政府信任的促进效用，为政府了解当下公民关注热点，推动政民互动等提供了实证依据与实践指导方向。
Government information disclosure should serve citizens, and serving people’s livelihood is an inevitable requirement for building a service-oriented government. Promoting government information disclosure is of great significance to promoting public government trust. However, previous studies were mostly based on the perspective of government to explore the ways and disclosures of government information, ignoring citizens’ needs for information types. Therefore, based on the interactive perspective of “government behavior-citizen experience” and the theory of service-oriented government, this paper uses CSS2023 database (N = 6878) to construct a theoretical model of the relationship between government disclosure information types and government trust at all levels. Through causal stepwise regression method, the intermediary path of government responsiveness is constructed and Bootstrap analysis is used for robustness testing. The results show that: (1) the government has the highest degree of disclosure of medical information and food and drug safety information in the field of people's livelihood; (2) the public’s sense of trust in the central government is much higher than that of the local government; (3) government information disclosure can effectively promote government trust, among which, medical information disclosure and food and drug safety information disclosure have a strong role in promoting trust in the central or local governments; (4) government responsiveness plays a part of the intermediary role in the relationship between government information disclosure and government trust. Among them, the relationship between education information disclosure and local government trust and the relationship between food and drug safety information disclosure and local government trust are relatively high. This paper effectively examines the effectiveness of