INFORMATION TECHNOLOGY USAGE TRENDS IN MUNICIPALITIES ON DECISION MAKING PROCESS

In recent years, as in the private sector in local governments, information technology (IT) has changed management approach. Many researchers argue that the use of IT in local governments causes structural changes in the organization, but it is not at the same level for each institution. The adaptation of the use of IT in local governments has been examined under two headings as e-service for citizens and intranet adaptation for institution employees. Within the scope of the study, a survey was conducted with expert managers working in 2 different metropolitan municipalities. In this context, the effects of machine bureaucracy, organizational routine, staffing restrictions and risk-taking culture factors on e-services and intranet adaptation are examined in this paper. As a result, findings obtained without study were discussed and contributed to the literature