IT-BPO : An Emergning Trend

Business process outsourcing has been a growing phenomenon during the last decade. The current trend continuing, and there is a shift also towards more complex and high-end processes to be outsourced. One of the emerging market areas is India, which is attracting offshoring decisions. One of the increasing areas of offshoring is Information Technology services; which is the most demanding in global market. Objectives of this research-in progress is to draw a picture of BPO in India, clarify concepts and provide check-list for Asian Information Technology field, which are looking for opportunities to integrate into Indian markets.