Offering an Operational Framework for Measuring the Risk Level in the Implementation of Re-engineering Projects of Business Processes

The appearance of new technologies, increase in competition, and new economic challenges has forced the organizations to implement business processes re-engineering projects. Successful implementation of the re-engineering project is a difficult function and depends on different key factors. The present study seeks to offer a new framework for measuring the risk level in the implementation of re-engineering projects by analyzing its critical success and failure factors. These factors were identified through reviewing the research literature and exploring the expert’s viewpoint. The framework that was offered in this study consists of five success factors and one failure one. The success factors include uniform leadership, cooperative workplace, senior management commitment, supportive management, and the use of information technologies. Also the failure factor includes resistance to change. Because this model identifies the risk level of the project failure before the implementation of re-engineering projects, it is a beneficial instrument for organizations that seek to re-engineer their business processes.