Measuring Emergency Physicians’ Work: Factoring in Clinical Hours, Patients Seen, and Relative Value Units into 1 Metric

Measuring workplace performance is important to emergency department management. If anunreliable model is used, the results will be inaccurate. Use of inaccurate results to make decisions,such as how to distribute the incentive pay, will lead to rewarding the wrong people and will potentiallydemoralize top performers. This article demonstrates a statistical model to reliably measure the workaccomplished, which can then be used as a performance measurement.